Genesys Programme Director


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https://www.monarchit.co.uk/858/job2022-03-14 15:47:201970-01-01Monarch IT
Job TypeContract
LocationDublin
AreaIreland, Europe IrelandEurope Dublin
SectorDelivery & Transformation
Salary€900 - €1000 per day
CurrencyEUR
Start DateASAP
Job RefProgramDirector
Job Views277
Description

Location:  Dublin and remote

Contract Length:  8 months

Day rate: Up to €1000 per day

Monarch are looking for a Programme Director to work with a large Telco service provider in Ireland in upgrading their contact centre platform - You will need experience in the below to be successful:

  • Understanding of Telecommunications contact centre working and challenges
  • Experience of having implemented Genesys or a similar contact centre platform, preferably as SaaS
  • Experience with transitioning service from build to delivery
  • Exposure of reporting status and presenting reports to senior management team
  • Previous experience of managing client engagements alongside with Vendor management
  • Highly experienced in leading nearshore, offshore teams.
  • Understanding of international data regulations
  • 15+ years of professional IT delivery covering all disciplines from business requirements through to live service support
If you're looking for a new assignment, can work in Dublin, have the experience above and would like to work for a leading financial sector client then please do apply.

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