HR Operations Manager

We are currently looking for 2 x HR Operations Managers to join our client in Central Birmingham.

One role will be focusing on Contingent Workforce, the other HR Systems


Location: Birmingham City Centre. 2 days per week in office
Duration: 3 months initially
IR35: Inside IR35
Interview process: 1 stage 

 
Both role will will be responsible for ensuring members of respective teams meet SLAs and targets and that sickness/absence processes are followed etc.

Responsibilities include:

• Ability to establish a demand capture, prioritisation, and delivery framework
• Ensuring self and team resources are following clearly defined processes delivering answers to queries and services in line with defined SLAs
• To act as a point of escalation for complex queries and requests received by the team, ensuring they are either resolved or managed appropriately
• Supporting projects being delivered, ensuring team resources are correctly managed
• Ability to manage conflicting priorities, allocating resource effectively to meet demands
• Experience of working to deliver change relating to technology, ways of working and processes

• 5-10 years of experience leading teams working within an SLA based environment
• Prior experience of working to performance and absence management processes
• Experience of implementing new initiatives and leading process and people change
• Very strong communication skills, handling escalations and co-ordinating issue resolution
• Ability to establish effective working relationships and credibility with a wide range of stakeholders
• Maintains a calm and effective approach when dealing with difficult situations

• Experience working within a HR Shared Service Centre or Contact Centre Environment
• Prior experience working with IT ticketing systems and other HR technologies including SAP HR

If you are interested and looking for your next role, please apply with a copy of your CV.