Service Delivery Manager

Our consultancy client is looking for an experienced Service Delivery Manager to work with one of their major Telco clients. You will have experience of owning both the management and delivery of services to customers in adherence with specified SLA’s whilst ensuring customer satisfaction and the service is delivered in line with the agreed contractractual terms, as well as driving continuous improvement and innovation. You will have strong experience within ITIL environments and you will have also managed in a cloud environment such as Amazon Web Services and/or Microsoft Azure. Experience of having worked in an onshore-offshore model is a must. You will also ideally have a good understanding of enterprise grade application architecture and how applications work with infrastructure and good technical knowledge and experience with some or all of the the following Database Administration, Operating Server Administration, Virtualization, Cloud Computing, Hardware, Storage and Networks.

 You will cover the End to end management of the service management function (Service Management, Incident Management, Change Management, Problem Management) and ensure adherence to contractually agreed service levels with the client. Defining and adhere to boundaries of what is ‘BAU’ and what is ‘Project Work’  and overseeing the transition of support of new or changed services into the managed services scope.

Tech wise it is important you have had exposure to services that have covered Cloud, Data and virtualization with tools such as Tableau being a major positive.