Service Designer

Monarch are working with a large government organisation that are recruiting for a service designer to assist them on an initial 3 month contract, inside IR35. This contract will be fully remote. 

They are transforming how it designs and delivers digital services, building capacity across the organisation for better service delivery. To support this important mission, they are looking for a Service Designer to set the direction for design across complex transformation programmes.

Responsibilities

• Accountable for service design across complex, high-impact products and services
• Lead and motivate multiple multidisciplinary teams and senior stakeholders in the application of service design and user-centred design tools and techniques
• Capture the entire perspective of a service, setting the vision and turning interactions into simple user journeys
• Lead teams in communicating product iterations using recognised agile approaches
• Build collaborative relationships and work effectively within an agile environment with colleagues

• Deep understanding of service design methods and practice, with proven experience using data and user feedback to improve services
• Significant track record of successfully designing digital products and services at scale
• Significant experience of rapid prototyping as part of developing products and services, or transforming existing services
• An expert design practitioner with a deep understanding of disciplines such as user research, user experience, content design, and interaction design
• Core design skills of sketching, journey mapping and prototyping including through rapid prototyping tools
• Understanding of the Government Digital Service (GDS) Service Standards and design principles