Support Analyst - 2nd line
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| Job Type | Permanent |
| Location | London |
| Area | London, UK |
| Sector | Infrastructure & Cloud |
| Salary | Competitive |
| Currency | GBP |
| Start Date | ASAP |
| Job Ref | EM Support |
| Job Views | 3 |
- Description
Desktop, Support, 1st Line, 2nd Line, Support analyst
We are currently looking for a Support Analyst to join our client based in Central London on an initial 6 Month Contract.
This role will require you to work through an Umbrella Solution.
Shift Work: Participate in shift rota, providing cover between 07:00 and 19:00 - Monday to Friday.
As the Support Analyst you will be joining a large financial client where you will be working on the trading floor, provide a mixture of BAU and project support,
The core systems infrastructure comprises Lenovo/HP/Dell workstations and HP/Cisco Blade Server technology running Windows OS, EMC, SANs, Avaya and IPC telephony systems and Cisco Networks.
Responsibilities include:- Workstation hardware and software build
- Maintain automated build for workstations and servers
- Administration, configuration and support of workstation and server infrastructure.
- To have a very good knowledge of infrastructure and to be able to support and enhance that infrastructure through the use of industry standard management tools.
- Administration, configuration and support of desktop operations.
- Maintain high availability production environment.
- Administration and support of the workstation and printer
- Ensure that the workstation and printer environment are fully operational and ready for use 24/7
- Ensure incidents and service requests reported via the ticketing system are updated with sufficient narrative to ensure a complete audit trail of an incident's life-cycle.
