Job: 1st Line Support Analyst, Contract, Cambridge

Job Title: 1st Line Support Analyst, Contract, Cambridge
Contract Type: Contract
Location: Cambridge
Salary: £8 - £10 per hour
Start Date: ASAP
REF: JT-1st line
Contact Name: Jack Trimble
Job Published: about 1 year ago

Job Description

1st Line Support Analyst, Contract, Cambridge

The Support Desk Specialist II uses technical knowledge and intermediate to advanced skillsets to provide technical support to the team. An individual that can provide basic, first level response to IT support issues – login not working, VPN problems, printers etc.


Interfaces with end users to understand the software/hardware requirements they need for their job. Purchases, installs, and tests a variety of hardware for laptops, desktops, and mobile devices.Performs an advanced level of troubleshooting in order to ensure hardware and software compatibility with company-provided equipment.
Builds and configures system images for laptop and desktop computers.
Provides limited support to Active Directory (AD).
Provides first-level Hardware and Software support.
Provides first-level Audio Visual/conferencing support.
Provides Apple support.
Supports all mobile devices (cell phones, pagers, and smart phones), including deployment, repairs, and tracking.


Ability to troubleshoot hardware or software related problems.
Working knowledge of office automation software, including Microsoft AD, Exchange, Multi-Function printers, Microsoft Office Suite and other third party products.
Must be independent, self-motivated, detailed-oriented and highly organized.
Capable of managing multiple tasks and of meeting aggressive deadlines.
Excellent problem solving and fault diagnosis skills.
Ability to use technology to automate procedures/processes.

If you are available and interested then please apply for this role.