Infrastructure Engineer

Our consultancy client is looking for an experienced infrastructure engineer to work on a client project. You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in in a hands-on technical support role, coupled with a high-level of technical knowledge and experience of IT Infrastructure technologies in enterprise-level deployments.

The role requires you to have the ability to troubleshoot and resolve issues highlighted by security tools and complex, technical, multi-site and multi-discipline incidents and problems. Particular knowledge of McAfee EPO, Nessus, Snow Software Asset Management would be preferred.

The role is to provide BAU operational support across customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. You will perform technical root cause analysis on reoccurring incidents or major incidents and analyse the output from security tools (McAfee EPO, Nessus, Snow etc.) to identify root cause and remediate. Providing input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions you will also have input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)