Service Desk Team Leader
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| Job Type | Permanent |
| Location | Birmingham |
| Area | West Midlands, UK |
| Sector | Infrastructure & Cloud |
| Salary | £30000 - £35000 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Job Ref | Service Desk Leader |
| Job Views | 20 |
- Description
Monarch are working with a business process outsourcing provider that are recruiting for a Service Desk Team Leader to join their team in Birmingham. They are based in the City Centre and initially it will be 5 days in the office. Once you understand the processes, it will be a hybrid role of 2 days working from home.
They have experienced great growth in the last 18 months and have doubled the size of their service desk team. This is a key role and you will be responsible for managing and driving improvement from the Service Desk, managing and coaching service desk analysts, acting as technical authority for the team and reporting on Service Desk performance.
Some of the skills and experience required:- Windows 10
- Desktop hardware and software, including operating systems and MS Office products.
- Active directory
- Windows RDP/Citrix
- Familiarity with Linux systems ITIL Foundation or Practitioner
- Experience 2 – 3 years’ experience in leading a Service Desk Team 3 - 5 years’ experience of supporting a range of IT applications, platforms and technologies in a busy Service Desk Team
