Service Operations Manager
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| Job Type | Permanent |
| Location | Birmingham |
| Area | West Midlands, UK |
| Sector | Infrastructure & Cloud |
| Salary | £60000 - £70000 per annum, Benefits: Plus company car |
| Currency | GBP |
| Start Date | ASAP |
| Job Ref | Head of |
| Job Views | 37 |
- Description
Service Operations Manager (Service Assurance and Change)
I am working with one of the UK’s leading IT Services companies who are passionate about providing high quality solutions for their expanding customer base. The company are currently seeking a Service Operations Manager who possesses great managerial skills and can come in with fresh ideas with a clear direction.
Responsibilities.- Ownership of the Service Assurance and Change management process
- Leading the team of specialists based across multiple locations; being responsible for setting the team vision & direction and tracking progress of objectives and personal development plans
- Identify, and own changes in the delivery of services, aimed at making the service cheaper, faster and better by reducing cost and improving the quality of service provision to the customer
- Defines owns and prioritises Service Improvement activities
- Define and measure and delivery of, service metrics and key performance indicators associated to the delivery of Service Operations services
- Acts as a point of escalation for BAU Operational activities
- Defines ITSM toolset requirements and sponsors required activity to implement
