Application Support

Application Support


We are looking for a Application Support Engineer to join a market leading company with offices in Solihull. We are helping a longstanding customer grow their IT team. They're currently investing heavily in their IT Infrastructure and internal Applications. This will be a great opportunity for somone looking to gain more experience in the Cloud and work with cutting edge technologies. 


Job Purpose
 
A multi-facetted role supporting internal users in their use of IT applications to carry out their day to day activities. Of most significance, includes elements of:

• 2nd line issue investigations
• Administration
• Change Management

• Owning and progressing incident, problem and requests
• Gaining and using an understanding of applications supported and the business’s use of them to troubleshoot at the application level
• Gaining and using an understanding of underlying system configurations, data structures and integrations to troubleshoot at a lower level
• Liaising with internal and external 3rd line support groups where necessary

• An understanding of SQL
• Ability to demonstrate strong Windows Domain knowledge
• Good technical understanding of Microsoft Office products
• Passion to work in IT Support role providing exemplary service to customers

• Previous demonstrable experience of working in an Application Support role
• To have experience of workflow tools to support business processes
• Experience with Salesforce, Outsystems and/or Microsoft Dynamics
• Understanding of fundamental ITIL principles to Foundation level