Infrastructure Manager

Infrastructure Manager plus car / car allowance


We are looking for an Infrastructure Manager to join a leading IT company with offices in Birmingham.

Are you looking to join one of the UK’s leading IT Services providers selling cutting edge technology and services into the private and public sectors?

If you are a highly successful Infrastructure Manager who has a proven track record in delivering first class service and ensuring the client or internal users are your number one priority then this role could be for ideal you!!

This is an excellent opportunity for an experienced Infrastructure Manager to work for a market leading tech company that can offer unrivalled career development options. The position has become available due to an internal promotion and they now require an Infrastructure Manager to join them asap.



To manage Data Centre Technical teams ;ensuring service delivery and over achievement of service level agreements.

Maintain and improve on service level delivery through proactive reporting and trend analysis.

Drive proactive /preventative maintenance to ensure service stability.

Minimise the number of customer escalations through proactive /preventative service improvement and risk mitigation.

Work closely with the Offshore Infrastructure Services Teams to form a joint delivery team.

Ensure UK Services accountability for all Data Centre customers’ service delivery.

Directly interact with clients , customer managers , account managers , technical teams and third party suppliers in the delivery of good practice service delivery.

Define , drive and deliver continuous service improvement across the teams ensuring service evolution in line with management and customers’ expectations.

Support and be part of an Out of Hours Management escalation process.



Skills and Experience:

Senior level IT Management /leadership experience within a Data Centre Environment

Strong IT technical background

Good knowledge of Cloud , Networking , Storage and Security technologies

Good experience of CISCO , Microsoft [Exchange , Active Directory , Azure ] , Citrix , VMWare etc.

A passion to strive for technical excellence and thrive on a busy , dynamic and demanding environment .Ability to inspire , lead and provide guidance to technical teams/managers.

Excellent documentation skills across technical , process and customer centric documentation

Strong and confident character with the ability to deal effectively with junior engineers up to senior stakeholders.

Commitment to exceed both business and customers’ expectations.