Infrastructure Engineer

Start date:  As soon as possible

Location:  East Birmingham

Clearance required: Current SC Clearance or eligible to go through process
 
Remote working: This role will initially be fully remote until able to return onsite.


We are recruiting for a well established organisation where you will have a high level of technical knowledge and experience across IT infrastructure at an enterprise level, with the provision of BAU operational support and project delivery for customers across all infrastructure towers. You will need experience in the below to be successful:

• This role requires you to have detailed technical knowledge of Microsoft Server, Exchange, VMware, Citrix, VDI Unix/Linux and Public Cloud (Azure/AWS) and good knowledge of Enterprise Backup and Storage platforms gained in previous technical support roles.
• Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
• Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensure technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contribute to delivering technical excellence across the wider Infrastructure team.