Technical Support Engineer

This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2018-10-31 12:08:061970-01-01Monarch IT
Job TypePermanent
AreaLondon, UKAylesbury
Salary£20000 - £23000 per annum
Start DateASAP
Job RefNov1

Technical Support Engineer - Service Desk Analyst, 1st Line, Aylesbury, 20-23k

Service Desk, Helpdesk, 1st Line Support, Global IT company 

Great opportunity for an enthusiastic and passionate junior engineer to join a leading IT company based in the heart of Aylesbury. The successful candidate will be part of a busy technical team and working alongside some of the best technical engineers in the area. 

Being part of a busy service desk will require the successful candidate to be able to provide quick and effect triage to all customers, take full ownership of tickets until resolution, use support ticketing systems, work to strict SLAs, liaises with other business units and suppliers and manage expectations of all customers.  

To be successful in the role it is imperative you can adapt and pick up new technologies very quickly, have excellent communication (both verbal and written), remain under pressure and have a logical and analytical approach to problem-solving.

This is an excellent chance for an engineer with limited experience (12 months+) to join a forward thinking technical business where there are significant opportunities for growth and career development and the touch of your fingertips!

Essential Skills:

  • 12 months + within a technical support capacity (1st line, helpdesk, service desk, customer service)
  • Ability to problem solve and troubleshoot
  • Excellent communication skills
  • Experience using a ticketing system (Remedy, ServiceNow, Connectwise, Heat)
  • Passionate about learning and developing skills around Windows desktop, Windows Server, Cisco, Networking, VoIP
  • Ability to adapt and pick things up quickly
  • Training provided
If you have the above experience and characteristics and want to join a leading IT company this could be a great next step for you!

Job TypeClear
Sign in
Similar Jobs
  • Junior C++ Developer - Letchworth
    UK, South East
    £20000 - £30000 per annum

    Junior C++ Developer - Letchworth - up to £30,000 plus Benefits!My client are in a truly unique and interesting line of work, offering smart technologies to a range of applications on a global basis, they're expanding their Letchworth team in 2019 and are seeking a graduate / junior C++ Developer t...
  • Graduate Analysts - Maths / Physics / Comp Sci
    UK, West Midlands
    £28000 per annum

    Graduate Analysts Maths / Physics / Comp Sci / EngineeringGlobal  Award Winning Company - InsuranceCentral BirminghamI am working in partnership with a prestigious and global award winning client in Central Birmingham. Recognised as one of the fastest growing companies in the UK and winners of a...
  • Graduate Web Developer, Digital Agency
    UK, London
    £22000 - £30000 per annum, Benefits: Excellent Benefits

    Graduate Web developer Graduate, PHP, digital agency, open source, Graduate, Developer, programmer, web development.My client is based in central London and is looking to take on multiple talented and enthusiastic graduates to work on their web applications using both PHP. They are a digital agency...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Let's get social!

© All content copyrighted Monarch IT © All rights reserved..
Recruitment Website Design

We'd love to hear from you...
0844 567 3000
Want us to get in touch with you?


crown  investorsinpeople

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
SessionUsed to track your user session on our website.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details