Support Technician

Location: Remote (UK based)

Hours of work: 2pm – 11pm

Contract Length:  4 - 6 weeks

Day rate:  Up to £150 - £200 per day  – Please let me know your expectations.

Start date:  As soon as possible

IR35 status:  Role is inside IR35

Monarch are working with a leading insurance organisation who are looking to bring on a 1^st/2^nd Line Support Technician. You will need the below expertise to be successful:

2 items they are expecting from these Individuals to perform:

• Use BMC Client Management to push Windows Feature Updates to workstations across multiple sites and for remote users.
• Reach out to users via email, chat, or phone to schedule time for manual upgrades. The tech will then need to remotely connect to the end-user machine via TeamViewer to begin the Feature Update process

• 5 -7 years Proven experience at working problems quickly in high stress situations while maintaining composure and the ability to effectively communicate updates to leadership regarding support issues.
• Excellent communication skills, with the ability to communicate professionally and confidently at all levels with strong organizational skills and a solution-based, problem-solving mindset.
• Experience supporting Enterprise-level organizations’ PC support needs, along with some Executive Leve (C-suite) /VIP support while being flexible, adaptable, and able to meet tight deadlines.
• Working understanding of Windows 10 & 11, Active Directory, and Microsoft Office 365 as well as Network Topologies – Ethernet, TCP/IP, Smart-Device technology – iPad, iPhone, Android etc.
• Ensure support ticket statuses are communicated to relevant parties in a timely manner.
• Responsible for developing standards/processes and knowledge base documentation.
• Reasonable level of understanding ITIL and ITSM environment.