Customer Account Representative - Aerospace

Customer Account Representative, Account Manager, Account Specialist, Account Lead, Aerospace


As the Customer Account Representative you will be the first point of contact for many of the clients customers. You will deliver a world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand.

 
Day to day responsibilities:

• Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
• Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
• Track and reconcile internal and external customer score cards, which includes verification of the metrics
• Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.

• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e.FAR, DFARS, DEFCONS, etc.)
• Ability to understand and follow specific instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Strong verbal and written communication skills
• Excellent customer service orientation
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and webbrowsers
• Knowledge of SAP