Service Desk Analyst


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https://www.monarchit.co.uk/1044/job2023-01-27 15:35:011970-01-01Monarch IT
Job TypePermanent
LocationGlasgow
AreaScotland, UKScotlandUKGlasgow
SectorInfrastructure & Cloud
Salary£22000 - £28000 per annum
CurrencyGBP
Start DateASAP
Job RefSDA1
Job Views23
Description

Service Desk - 1st line - 2nd line - Desktop Support - IT Engineer - IT Support

Monarch IT are working with a managed service provider based in Glasgow who are looking to appoint a service desk analyst on a permanent basis - Paying up to £28,000 per annum. Onsite 3/4 days per week as well as weekend work every 6 weeks. 

Skills and experience we are looking for: 
- Windows OS/ Linux OS 
- Strong network understanding - troubleshooting
- 3rd party stakeholder/ vendor management
- Prior experience working within 1st and 2nd line support

Good to haves: 
- Service Now - Ticketing system
- Vmware
- SAN/ S3/ Cloud
- File Database, Network Config
- Office 365

This process will be 2 stages in terms of interviews. 1st stage will be a brief call to discuss your skill set, with the 2nd stage being a more formal interview with the Service Desk Manager and Head of Department. 

Owen

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