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1st/2nd Line Helpdesk Analyst

1st/2nd Line Helpdesk Analyst - Crewe - £18000 Plus excellent development and benefits

We have an exciting opportunity for a 1st/2nd Line Helpdesk Analyst to work for one of the UK’s market leading MSP's. As a 1st/2nd Line Helpdesk Analyst you will be part of a vibrant and cutting edge team providing effective and efficient IT solutions. The successful 1st/2nd Line Helpdesk Analyst will belong to a team which includes some of the most technically able individuals in the country and this, when combined with a strong company ethos results in one of the regions highest staff retention rates.

Responsibilities:
  • Log requests and queries submitted via telephone or email.
  • Resolve 1st line problems to agreed SLA's
  • Manage faults reported to Service Desk
Working knowledge of:
  • Windows Server 2008/2008R2/2012
  • MS Office and MS Exchange 2013
  • Active Directory
  • Group Policies 
If this sounds like something you would be interested in then please do get in touch!
Sector:
Infrastructure & PC Support
Location:
Crewe
Job type:
Permanent
Salary:
£18000 - £21000 per annum, Benefits: Plus excellent benefits
CONSULTANT:

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