Job: User Researcher Lead

Job Title: User Researcher Lead
Contract Type: Contract
Location: London
Salary: Competitive
Start Date: ASAP
REF: User 05
Contact Name: Kristen Furse
Job Published: 2 months ago

Job Description

Job Title: User Researcher Lead

IR35 Scope: Out of Scope

Location: London

Contract Length: 6 Months

Experience Required:

•You will be comfortable working through uncertainty and planning and leading discoveries

•You will want to help the government transform we delivers outcomes to users

•You will have deep expertise and passion for user-centred design

•You will have a broad range of approaches and strategies to working with users to gain a deep understanding of user needs

•You will be adept at working an agile development environment, creating new services as part of a cross-disciplinary delivery team

•You can set direction - making decisions, evaluating impact and contributing to strategy

•You’ll have great communication skills and be confident to participate and engage with the both the most senior stakeholders and end users

•You’ll be able to collaborate with people who don’t have experience of user-centred design and agile and bring them along with you

 •You’ll ideally have had previous experience of working on GOV.UK/GDS projects

•You’ll be enthusiastic about building capability in others and contributing


Lead within a small team of User Researchers that works within a wider team of Designers, Analysts and Developers. Familiarise yourself with the project’s user research work to date and devise a strategy of moving the work forward. Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users. Collaboratively analyse the findings of user research to identify common themes and points of user contention. Manage business relations with usability and market research agencies to support necessary research processes.

If this is a position you feel you have the skill-set and experience for, please send me your most up to date CV and I shall be in touch.