Job: Telecoms Analyst

Job Title: Telecoms Analyst
Contract Type: Contract
Location: Glasgow
Salary: £150 - £240 per day
Start Date: Immediate
REF: Telecoms Analyst
Contact Name: Michael Cormell
Job Published: over 1 year ago

Job Description

Telecoms, Telecoms Analyst, Telephony, 1st Line, 2nd Line, BlackBerry, BES 12 MDM, Mobile Device Management, Avaya, CMS, MPLS, Multiprotocol Label Switching

I am currently looking for an experienced Telecoms Analyst to join a large well-established client of ours based on an initial 11-12 Months contract.

  • Support and maintain the SLC telephony systems ensuring 24/7 system availability
  • Liaising and managing third party relationships
  • Support all 4 SLC sites; Glasgow, Darlington, Hillington and Llandudno as required
  • Effectively manage own time and be accountable for work prioritisation
  • Identify and escalate issues via appropriate channels in a timely manor
The Ideal candidate will have experience in the following:
  • Previous Support Role experience at 1st and 2nd Line level
  • BES 12 MDM (BlackBerry formally known as BES 121) and (Apple DEP, VPP, corporate app store)
  • Improve service in an established Contact Centre environment and supporting integration to all peripheral equipment.
  • Avaya systems knowledge being essential (Communication Manager, Session & System Manager, Messaging, CMS)
  • NICE Perform/Engage
  • Workplace Recovery
  • MPLS (Multiprotocol Label Switching)
Desirable Skills
  • Avaya Voice Portal
  • Avaya AES
  • Collaboration Technologies (Polycom RMX, VBP, and CMA, Avaya Conferencing)

If you feel this is a suitable role for yourself and your skill-set please send em your most up to date CV to be considered.