Job: Technical Support Manager – London £60K

Job Title: Technical Support Manager – London £60K
Contract Type: Permanent
Location: London
Salary: £58000 - £60000 per annum
Start Date: ASAP
REF: DK%2FSupportManager
Contact Name: Danielle Keegan
Job Published: 11 months ago

Job Description

Technical Support Manager, MSP – ITIL £60K  

Technical Support Manager, Head of Technical Support, Technical Services Manager, ITIL, Managed Services…

There is a brand new opportunity for a Technical Support Manager to join one of the fastest growing IT Service Providers in the UK. The successful manager will be based out of their offices in London and take responsibility for the man management of their Technical Account Managers and Technical 3rd line Leads as well as ensuring the teams are delivering the correct services to the clients according to the defined service description and contractual SLAs are being delivered. 

This role will include the continual development of teams products and services they are offering to clients, drive working practises and methodologies in order to deliver high standards, man management and strategic development of the teams and finally to ensure the services from the teams are exceeding standards where possible. 

Essential Experience:
  • Proven experience within a team lead or management experience
  • Extensive experience managing highly technical teams – technical specialists, 3rd line engineers, solutions architects, pre-sales  
  • Working knowledge of incident, problem and change management and relevant frameworks (ITIL v3, ISO9000:2000)
  • Experience and knowledge of project management and change management principles, methodologies and tools
  • Excellent communication skills, ability to influence and build strong relationships
If you have the above experience and want to be part of the senior management team and take ownership of technical teams and the services being delivered from those teams this could be a great opening for you.