Job: Technical Support Analyst - SC Cleared

Job Title: Technical Support Analyst - SC Cleared
Contract Type: Contract
Location: London
Salary: £150 - £250 per day, Benefits: Role has been deemed Outside IR35
Start Date: Immediate
Contact Name: Anil Najran
Job Published: about 1 year ago

Job Description

Support Analyst, Technical Support, Azure, Cloud, Office 365, Service Desk, SharePoint, Skype, Government, SC Cleared, 

This specialised government organisation is on the hunt for an SC cleared Technical Support Analyst to join part of a Azure/Office 365 cloud environment role where the Analyst will provide support to the organisation’s Technical Architect.

Key Responsibilities

  • Experience of supporting both large and small organisations with proven experience of maintaining a broad solution portfolio including hardware, software and services
  • Significant technical experience of problem solving and fault diagnosis within a VIP IT Service Desk
  • Experience in effectively supporting and developing a large Azure/Office 365 environment (28,000+ users)
  • Relevant experience of working in a service management focused environment maintaining service in line with Service Level Agreements
  • Good understanding of IT security and compliance within an Azure/Office 365 environment
  • Significant experience in supporting and administering relevant technologies and Office 365 services
Skills and Experience 
  • Azure – User Management, MFA, Conditional Access, Security Groups and Reporting;
  • Exchange Online – Configuration, Troubleshooting, Reporting, and User/Group Management;
  • SharePoint – Creating pages on SharePoint and administering access and permissions;
  • Skype for Business – Setup, configuration and support.
  • High-level knowledge of creating PowerShell scripts to simplify and streamline management of Azure/Office 365 environments
  • Extensive experience of using an IT service management tool, specifically ServiceNow
  • Good understanding of networking and principles, with hands-on experience of:
    • Cable patching, network switching and routing;
    • 4G wireless broadband;
    • WiFi network solutions.
  • Experience of setting-up and supporting audio visual (AV) equipment for meetings, presentations and public forums
  • Able to conceptualise, build and develop mobile IT services to meet Customer needs, and then identify and work with suppliers to deliver solutions in a timely manner
  • Excellent IT generalist experience capable of setting-up and configuring PCs and laptops, creating ‘gold images’, etc.
  • Must have or be eligible to obtain SC clearance

Support Analyst, Technical Support, Azure, Cloud, Office 365, Service Desk, SharePoint, Skype, Government, SC Cleared,