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Job: Technical Support Consultant

Job Title: Technical Support Consultant
Contract Type: Permanent
Location: Worcester
Sector:
Salary: £19000 - £21000 per annum
Start Date: 2017-03-10
REF: TSC
Contact Name: Jamarl Clarke
Job Published: 5 months ago

Job Description

This is an opportunity for a Technical Support Consultant to work for my client in the Worcester area. You will be required to provide efficient, prompt technical support to both existing and potential customers via phone, email and live chat.

 

Responsibilities:
  • Handling Technical Support Cases escalated by other teams.
  • Assist where necessary with customers integrating with our client’s service.
  • Help with errors or queries of a technical nature affecting live customer accounts.
  • Answer any queries customers or internal colleagues may have about our client’s products or licensing options.
  • Testing and document new releases of our client’s sites and services during development process.
  • Being available to be ‘on call’ up until 10pm for partner support during 1 weeknight per week
 

Must have skills:
  • Basic knowledge of programming, HTML/CSS and client side languages (preferably JavaScript).
  • Experience using Microsoft Office.
  • Excellent communication skills both verbal and written.
Key duties:
  • Answering telephone calls.
  • Dealing with emails.
  • Responding to escalated website enquiries.