- Handling Technical Support Cases escalated by other teams.
- Assist where necessary with customers integrating with our client’s service.
- Help with errors or queries of a technical nature affecting live customer accounts.
- Answer any queries customers or internal colleagues may have about our client’s products or licensing options.
- Testing and document new releases of our client’s sites and services during development process.
- Being available to be ‘on call’ up until 10pm for partner support during 1 weeknight per week
Must have skills:
- Experience using Microsoft Office.
- Excellent communication skills both verbal and written.
- Answering telephone calls.
- Dealing with emails.
- Responding to escalated website enquiries.