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Job: Technical Analyst (Networks)

Job Title: Technical Analyst (Networks)
Contract Type: Permanent
Location: Manchester
Sector:
Salary: £30000 - £32000 per annum, Benefits: on call
Start Date: 2017-03-29
REF: TAN
Contact Name: Jamarl Clarke
Job Published: 5 months ago

Job Description

This is an opportunity for an ambitious Technical Analyst to join my client based in the North; you will be working within a close-knit and highly skilled 3rd line team as a Tech analyst taking responsibility for supporting and managing my client’s customer base. My client are known for being one of the most decorated NetApp and Cisco partners in the UK, committed to employee development, training and welfare.

 

The Role:
  • Managing and Configuring our Fully Managed Cisco environments.
  • Supporting our customer base on all Cisco technologies; R&S, Data Centre, Collaboration, Security, Wireless and Service Provider, utilising all of Cisco’s current product base.
  • Provide proactive support and provisioning to our managed WAN and Fortinet solutions.
 


Responsibilities:
  • Service Level Management.
  • Ensure all tickets are managed within service level agreements and KPI’s.
  • Hold an understanding of SLA tables and the priority matrix.
  • Ensure clear ticket updates.
  • Incident Management.
  • Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
 


Skills:
  • Service Desk experience at 2nd Line or above.
  • CCNP Routing and Switching certification (or working towards) and/or
CCNP Service Provider (or working towards).
  • Fortinet NSE Level 4 or above (or working towards).
  • Excellent problem solving skills.