Clearance: SC or CTC Clearance
SC or CTC clearance is essential for this opportunity. All applicants must either have current SC or CTC clearance or be able to obtain it.
Due to the urgent start date for this vacancy candidates who hold current SC or CTC clearance or who have held it in the past will have a distinct advantage.
What the Systems Analyst will work on
To analyse and report on the ITIL processes that are managed by the CDAST Service Management team. These include, Incident, Problem, Change and Release, Availability and Capacity Management, Service Level Management, Supplier Management, IT Service Continuity Management and IT Operational Security (including PKI) Management.
The role involves the production of management information & reports, analysing data and attending & monitoring meetings with Suppliers, Users and Service Management partners.
Skills and experience
The following skills and experience are essential:-
- Knowledge of ITIL Service Management processes
- Advanced EXCEL skills
- Good customer relationship management skills
- Effective verbal and written communication skills
- Experience of working within a team
Systems Analyst, Service Analyst, IT Analyst, SC Clearance, CTC cleared, ITIL, Excel, Service Managment,