Job: Support Technician

Job Title: Support Technician
Contract Type: Contract
Location: Nottingham
Salary: £10 - £11.50 per hour
Start Date: Immediate
REF: AkassamJO
Contact Name: Anum Kassam
Job Published: about 1 year ago

Job Description

Looking for a new role?

I am looking for a Support Technician to join a fantastic organisation for initially a 3 month contract.

This role forms part of the Technical Support team and will work closely with field engineers and customers. 

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows XP / Windows 7 /Windows 10 and MS Server 2008 / 2012
  • Microsoft Office Suite including Office 365
  • Networking Experience (LAN, WAN, Wi-Fi)
  • Remote Access tools such as Log Me In, TeamViewer & Remote Desktop
  • Android v. 5 Tablet configuration
  • Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills
  • Knowledge of Sophus Anti-Virus
  • Diagnosing & resolving Technical issues
  • Provide Desktop and server support
  • Set up & configure new laptops, desktops & tablet devices
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Antivirus installation to all desktops and laptops
  • The ability to work in a dynamic environment, prioritising and multi-tasking effectively
  • Be passionate about customers and service, with a strong will to make a difference.
  • Demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues
  • Strong problem solving abilities and excellent communication, customer handling and inter-personal skills.
  • Strong planning, organising and prioritising abilities. Proactive and keen to spot opportunities to refine and improve processes and service
  • Is self-starting, analytical, results and solutions-driven.
  • Provide weekend On Call Support as per rota

  • MCP certification
  • Knowledge of Active Directory (AD)

If this is a role you feel you are suitable for please send your CV and I will be in touch.