Job: Support Analyst - 2nd Line

Job Title: Support Analyst - 2nd Line
Contract Type: Contract
Location: Fareham
Salary: £15 - £20 per hour
Start Date: ASAP
REF: FH- Support - EM
Contact Name: Emma Mayfield
Job Published: about 1 year ago

Job Description

Support, 2nd line, Desktop, Deskside, ITIL, Windows, Support Analyst, Support Engineer

Currently recruiting for an Urgent Desktop Support Analyst  to join a client based in Fareham, Hampshire on an initial 6 Month Contract.

The role is to offer deskside and remote support to VIP and normal business users across a multi-site environment. 

Skills and Experiences Required

  • Excellent customer service skills with 3 - 5 years of technical support in a Windows environment including desktops, laptops, printers, desktop software, applications and tools.
  • Experience of troubleshooting/supporting technologies such as netbackup/MDT and Sharepoint.
  • Experience of supporting VIP users is essential
  • ITIL V3 Awareness
  • Proven commitment to customer satisfaction
  • Experience of supporting bespoke applications, with the mentality to think outside the box.
  • Smart presentable with strong oral and written communication skills
  • Outstanding MS Office skills (Word, Excel, Outlook, PowerPoint, Visio, and others)
  • Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles.

  • Experiencing of using Service Now call logging tool.
  • Degree in computer science.
  • Accredited technical certifications such as MCSE’s.
  • ITIL V3 Foundation Certificate
If you are interested and looking for a new role please apply with a copy of your most recent CV