Job: Support Analyst

Job Title: Support Analyst
Contract Type: Contract
Location: Bristol
Salary: £100 - £110 per day
Start Date: ASAP
REF: AkassamSA6
Contact Name: Anum Kassam
Job Published: 12 months ago

Job Description

Responsibilities include:
  • Develop an understanding of both the functional and technical aspects of the Real Estate & Workplace Solutions (RE&WS) product suite
  • Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
  • Attend case review meetings to review open issues (usually via conference call)
  • Effectively and proactively manage client expectations
  • Foster positive relationships with clients to ensure client retention
  • Clearly document issue resolutions and confirm client understanding for closure of support cases
  • Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
  • Approach all circumstances and interactions in a professional manner
  • Adhere to all internal policies and procedures as required by the RE&WS Information Security Management System (ISMS) as part of the ISO27001 standard

  • BA/BS in Business or Computer Science or equivalent experience
  • Proven experience in researching and resolving client issues
  • Software testing and troubleshooting experience
  • Service oriented
  • Interpersonal skills coupled with the ability to work across departmental boundaries
  • Excellent written and oral communication skills
  • Excellent analytical skills
  • Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines

  • Knowledge of SQL and relational database structure
  • Technically proficient
  • Real estate, facility management, or capital/project management knowledge and experience