Job: Support Analyst - 2nd line

Job Title: Support Analyst - 2nd line
Contract Type: Contract
Location: Abingdon
Salary: £15 - £20 per hour
Start Date: ASAP
REF: 1-2 Ox
Contact Name: Emma Mayfield
Job Published: over 1 year ago

Job Description

Support Analyst, Support Engineer, 1st line support, 2nd line support, Helpdesk, Service Desk Support

I am currently recruiting for a Support Analyst (2nd Line) to join a client based in Abingdon, Oxfordshire on a 2 Month Contract

  • Working as part of a team to provide a support service
  • Support all IT equipment and associated software/systems within the business
  • Provide support, knowledge, and tools to the business to ensure an efficient IT service is delivered.
  • Responding to IT support calls that may arrive logged through the IT Services Helpdesk Software, via phone, e-mail and in person.
  • Ensure all calls are logged and updated on the IT Helpdesk System in accordance with set SLAs, maintaining a high level of contact with the customer along the way.
  • Escalating calls to and liaising with 3rd parties to ensure that calls are acted on in a timely manner
  • Knowledge of Windows Active Directory Administration
  • SharePoint experience
  • Knowledge of Microsoft’s Desktop Application Suite, primarily Office 2013, Outlook 2013.
  • Knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/8.1
  • Knowledge of ITIL Methodology

  • Knowledge of Office 365 Administration
  • Knowledge of FreshDesk/FreshService Helpdesk Applications
  • Knowledge of laptops hard drive imaging and recovery
  • Practical experience of supporting Sony and/or Fujitsu Laptops
  • Excellent knowledge of Microsoft’s Desktop Application Suite
  • Knowledge of VOIP Systems Administration
  • Good practical understanding of Active Directory, Group Policy, DNS, DHCP.
If you are interested and looking for a new contract position - then please do forward me a copy of your most recent CV.