Job: Service Desk Team Leader

Job Title: Service Desk Team Leader
Contract Type: Contract
Location: Norfolk
Salary: £350 - £370 per day
Start Date: ASAP
REF: Nicola Graha
Contact Name: Nicola Graham
Job Published: about 1 year ago

Job Description

I am currently recruiting for a Service Desk Team Leader to join a well known organisation based in Norfolk.

This role will fall INSIDE of IR35 and will require you to operate through an Umbrella Solution for this Contract.

This is a 6 Month Contract

Day Rate: £350 - £370

The key skills I am looking for are...
  • To support the design, develop and deployment of the applications
  • Maintain service levels
  • Maintain security of ICT systems and data
  • Provide 2nd level application support within a comprehensive ITIL framework
  • Managing progress escalations using appropriate service management tools.
  • Identifies and co-ordinates the implementation of agreed remedies and preventative measures
  • Monitor and manage key application systems and processes including Backups
  • Escalation of issues to third party suppliers of systems
  • Assessing the impact of and undertaking system and configuration changes 
  • Participate in business continuity tests, build and restore systems
  • Support the risk and security management of ICT applications including regular Disaster recovery testing.
  • Provide technical knowledge and expertise to incident and problem management, identifying options and implementing solutions to resolve business impacting issues.
  • Develop and maintain documentation
  • Direct impact on the following key performance measures – system availability, call resolution targets, delivery of changes to target.
  • Provide support and guidance to Service desk to help increase their skill and capability
  • Train/mentor all staff in use of IS systems.
  • Provide advance training to key stake holders within the business
  • Participate in Business Continuity tests, build and restore systems as required
  • Incident and Problem Management experience identifying options and implementing solutions.
  • Direct impact on the following key performance measures, system availability, call resolution targets, delivery of changes to target
  • Lead responses to incidents and changes, involving co-ordinating activity with other members.

The post pay also require...
  • Ability to work non standard hours as required.
  • Ability to travel and make occasional overnight stops.
  • Ability to work with virtual teams or from virtual locations.
  • Ability to work from home on occasions or from remote locations.