Job: Service Desk Support Analyst - 1st Line, Helpdesk

Job Title: Service Desk Support Analyst - 1st Line, Helpdesk
Contract Type: Contract
Location: Coventry
Salary: £10 - £20 per day
Start Date: ASAP
REF: 1st+line+aug
Contact Name: Emma Mayfield
Job Published: about 1 year ago

Job Description

Support Analyst, 1st Line Support, Service Desk Support, Helpdesk

I am currently recruiting for an HelpDesk/ServiceDesk/1st Line Support Analyst to join a client based in Coventry, West Midlands on an initial 3 Month Contract.

As the Support Analyst you will be joining a team of Support Analyst's to provide 1st line support to approximately 5000 users.

Essential Skills Required

  • Excellent customer support skills with strong technical support in Windows environment including desktops, laptops, printers, desktop software, applications and tools; building and configuring desktops and Windows operating system
  • ITIL V3 Awareness
  • Strong troubleshooting skills
  • Ability to work on multiple priorities
  • Experience working as a part of a team
  • Some light travel required
Desirable Skills
  • Degree in computer science preferred.
  • A + certification or similar accredited technical certification.
  • Related desktop and service desk experience

 you are interested and looking for a new contract position - then please do forward me a copy of your most recent CV.