Service Desk Manager, Service Delivery Manager, Managed Services…
A fast growing Managed Service Provider based Central London is looking to hire a Service Desk Manager – this is a critical role within the business as they will be managing 7 technical engineers across (1st line – projects) as well as managing the service desk processes, tickets and escalations. 70% of the role will be dedicated to organising the service desk, prioritisation of tickets and creating processes to increase efficiency of support services and the other 30% will be around man management of the engineers, 1-2-1’s and growth of the engineering team.
- Proven experience within a Service Desk Manager position – ideally within a managed services environment
- Knowledge and experience of ticketing systems – preferably ConnectWise
- Extensive experience working within ITIL frameworks
- Ability to motivate and manage a technical team
- ITIL Certified