Job: Service Desk Analyst - Windows, AD, ITIL

Job Title: Service Desk Analyst - Windows, AD, ITIL
Contract Type: Contract
Location: London
Salary: £100 - £150 per day
Start Date: ASAP
REF: Support+-+London
Contact Name: Emma Mayfield
Job Published: 11 months ago

Job Description

Service Desk Analyst, Helpdesk, Windows, AD, ITIL, call logging, 1st / 2nd Line...

Great opening for a vibrant and enthusiastic Service Desk / Support Engineer to join a global company based in the heart of London on a 2 - 3 Month contract basis. The successful service desk analyst will be joining a team of 3 in London working with a team of 6 in the US to support 3000 users in an ITIL environment.

Traditionally, the service desk is using call logging systems, supporting Windows 7/10, Office 365, Active Directory, Exchange working to SLAs within an ITIL environment.

This is a customer facing role – all successful candidates need to have strong customer service skills as well as a bubbly personality as well.

This is an urgent role where the client is looking for someone to start ASAP.

Essential skills:
  • 1-2 years working in a service desk environment
  • Windows XP, 7
  • Active Directory
  • Mobile device management tools e.g. AirWatch
  • Knowledge of VoIP phone systems
  • Microsoft certifications
  • ITIL awareness
  • Call Logging Systems e.g. Service Now
If you have the above technical skills and want to work in a fast paced and lively environment this could be a great move for you.

Look forward to hearing from you.