Great opening for a vibrant and enthusiastic Service Desk / Support Engineer to join a global company based in the heart of London on a 2 - 3 Month contract basis. The successful service desk analyst will be joining a team of 3 in London working with a team of 6 in the US to support 3000 users in an ITIL environment.
Traditionally, the service desk is using call logging systems, supporting Windows 7/10, Office 365, Active Directory, Exchange working to SLAs within an ITIL environment.
This is a customer facing role – all successful candidates need to have strong customer service skills as well as a bubbly personality as well.
This is an urgent role where the client is looking for someone to start ASAP.
- 1-2 years working in a service desk environment
- Windows XP, 7
- Active Directory
- Mobile device management tools e.g. AirWatch
- Knowledge of VoIP phone systems
- Microsoft certifications
- ITIL awareness
- Call Logging Systems e.g. Service Now
Look forward to hearing from you.