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Job: Senior Application Support

Job Title: Senior Application Support
Contract Type: Permanent
Location: Walsall
Sector:
Salary: £28000 - £33000 per annum
Start Date: ASAP
REF: AS12
Contact Name: Adam Straker
Job Published: 6 months ago

Job Description

Senior Application Support 


This is an opportunity for an ambitious Application Support Technician to work for my client in the Walsall area. My client prides itself on its high level, reliable customer service to all of its customers. Reporting into the Group Services/Business Systems Unit, you will be required to support, maintain and develop the Group’s Core Applications around Oracle Financials, IFS and Sum Total HR/Payroll to ensure they meet the needs of the Group.

 

Responsibilities:                                                                                                              
  • Prioritises own incident and request workload according to severity and incident age, managing the resolution of issues within stated Service Levels
  • Contributes to the planning and scheduling of Change Requests and routine maintenance for core applications
  • Review existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems
 


Experience:
  • Previous Applications Support preferred.
  • Oracle or SQL experience (desirable, not a necessity).
  • Self-motivated.
  • Strong customer service orientation.
  • Goof interpersonal skills.
  • Excellent written and oral communication skills.