Job: Project Coordinator - Service Design, ITIL

Job Title: Project Coordinator - Service Design, ITIL
Contract Type: Contract
Location: Birmingham
Salary: £150 - £200 per day
Start Date: ASAP
Contact Name: Emma Mayfield
Job Published: 8 months ago

Job Description

Project Support, Project Admin, Project Coordinator, ITIL, Service Design, Service Delivery, 

We are currently seeking a IT Technical Support Administrator to join a client of ours based in Birmingham (later based in Wednesbury) on an initial 6 month contract.

Please note this role falls inside of IR35

  • To assist in the creation and management of a Service Design Package
  • To assist in the creation and management of critical documentation, providing the link between services and a repository for up to date service information
  • To assist in the updating of the Service Catalogue, supplier and contract information.
  • To assist in managing the information contained within the Service Catalogue
  • To ensure that all ICT information is accurate and up to date
  • To maintain process architecture, coordinating changes to fit in with current IT governance arrangements
  • To ensure that changes are recorded
  • To assist in the planning, testing and controlling of the movement of releases to test and live environments
  • To ensure assets are recorded and up to date at all times
  • To assist with setting up of processes to ensure the continuity of ICT services (i.e. service desk, change management, continual service improvement, etc.)
  • To assist in setting up and working with suppliers to ensure KPI’s are met and reports are produced for senior management.
  • To assist in setting up FAQ's / training material for new systems
  • To assist in the delivery of a number of projects within a programme of works
  • ITIL v3 Foundation (minimum)
  • Excellent knowledge of Office software packages (ink MS Project and Visio)
if you are interested and looking for your next contract role then please apply with a copy of your most recent CV.