Job: Operations Fraud Analyst

Job Title: Operations Fraud Analyst
Contract Type: Contract
Location: Hatfield
Salary: Competitive
Start Date: 2017-09-17
REF: Operations+Analyst
Contact Name: Ben Ashby
Job Published: about 1 year ago

Job Description

Monarch are working with a global financial services organsiation, based near Hatfield that are recruiting for an operations specialist to assist them on a 12 month contract. 

The role will require you to have the following experience:

Incident & Post Incident management
  • Following an incident within the organization, record and report details of the incident in line with the incident management process.
Process Analysis & QA
  • Analyse overall departmental data flow from point of entry to point of exit throughout the company
Business Process & Training
  • Analyse existing process, and ensure accurate mapping of required processes and full understanding of affected areas.
Client Integrations
  • Ensure that where non-standard client integration is taking place, the relevant analysis is conducted and optimal solution defined prior to implementation within the operational area.
Systems Enhancements
  • Identify development and technological requirements to improve systems and internal controls being used within Support Services. Communicate these requirements to the Head of Department.
  • Identify problem areas where process re-design cannot cater for growing needs.
Customer Focus and Company Image
  • Deal effectively with internal clients, queries and complaints.
Experience and knowledge
  • Previous payment/risk/fraud experience required.
The technical skills required:
  • MS Office skills, excellent excel skills required. Internet and email proficient.
  • High proficiency in MS Excel & Word
  • Knowledge of ITIL & compliance processes advantageous
  • Experience of formal document writing advantageous
  • High level of numeracy
The contract is for 12 months and you will be working with one of the largest organisations in the world. They can wait 4 weeks for the right individual however it would be desired if you could start sooner. If you're interested in the position, have the essential Fraud experience and are looking for a new role then I look forward to receiving your application.