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Job: Junior Service Delivery Manager

Job Title: Junior Service Delivery Manager
Contract Type: Permanent
Location: Birmingham
Sector:
Salary: £23000 - £33000 per annum
Start Date: 2017-03-21
REF: JSDM
Contact Name: Jamarl Clarke
Job Published: 3 months ago

Job Description

This is an opportunity for a candidate to join my client in the Birmingham area. My client is a globally sized, financially secure company who is currently going through a period of expansion, offering you the chance to join an organisation who can offer you the chance to flourish and grow at an extremely fast rate. The role requires an ambitious candidate who will offer support to a team of Service Delivery Managers. It is an office based role and requires you to support escalations from the Service Delivery Management team.

 

Key aspects:
  • Help maintain the service catalogue.
  • Deliver reporting to enable the managing the performance of services within agreed KPI’s.
  • Deputise for Service Delivery Managers as appropriate, particularly the Lead Service Delivery Management role.
Responsibilities:
  • Act as an escalation point on behalf of the Service Delivery Management team for Incident Managers to communicate updates to the customer.
  • Support the identification and tracking, with the associated operational teams, of true problems to completion.
  • Support changes to the CMDB as required ensuring data is consistent and maintained where appropriate.
  • Report availability figures to the Service Delivery Function and help support the identification any issues resulting from customer discussion.