- Help maintain the service catalogue.
- Deliver reporting to enable the managing the performance of services within agreed KPI’s.
- Deputise for Service Delivery Managers as appropriate, particularly the Lead Service Delivery Management role.
- Act as an escalation point on behalf of the Service Delivery Management team for Incident Managers to communicate updates to the customer.
- Support the identification and tracking, with the associated operational teams, of true problems to completion.
- Support changes to the CMDB as required ensuring data is consistent and maintained where appropriate.
- Report availability figures to the Service Delivery Function and help support the identification any issues resulting from customer discussion.