Job: ITSM Design & Configuration Support

Job Title: ITSM Design & Configuration Support
Contract Type: Contract
Location: Southendon Sea
Salary: £350 - £440 per day, Benefits: Southend On Sea - with Travel to Telford and Londo
Start Date: Immediate
Contact Name: Anil Najran
Job Published: over 1 year ago

Job Description

Government, ITSM, Service Management, Digital, IT, Microsoft, Stakeholder, 

This specific digital strategy is forming part of one of the biggest UK’s biggest government organisation, IT Service Management is a key aspect to shaping this IT Delivery. This role involves working on the technical design, shaping and delivering the new ITSM tooling and processes including design, documentation, validation, education, implementation and support.

What the ITSM Design & Configuration Support will work on
  • Design, define and deliver core day one functionality, ensuring the design is sufficiently flexible to cater for later phases and further expansion
  • Manage and steer process design, ensuring functionality is aligned within ITSM and enables effective interaction with delivery groups
  • Work with third parties ITSM tooling suppliers to define and deliver operational processes
  • Define and deliver the reporting function across a wider range of ITSM processes
  • Ensure processes are operable within the environments
  • Work with suppliers to resolve any complex issues
  • Work with the business as usual process owners to ensure continuity post project closure:
  • Ensuring all ITSM tooling incidents and requests are resolved within agreed service levels and standards
  • Providing 2nd line application support
  • Maintaining development plans and a roadmap which matches suppliers’ recommended versions
  • Holding regular meetings with key stakeholders and users
  • Providing regular reporting and management information.
  • Assuring the quality of any ITSM tools application development
Skills and Experience
  • Demonstrable ITSM Tooling experience
  • Experience in ITSM Integrations
  • Demonstrable experience in Data Modelling
  • Excellent Microsoft Excel skills
  • Experience of all ITIL Best practice processes
  • Excellent communication skills
  • Excellent Stakeholder Management
  • Experience in managing Third Party Supplier

Government, ITSM, Service Management, Digital, IT, Microsoft, Stakeholder,