Job: IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: StratforduponAvon
Salary: £22000 - £25000 per annum
Start Date: ASAP
REF: ITSupportEngineer
Job Published: 3 days ago

Job Description

IT Support Engineer

We are currently recruiting for an IT Support Engineer to join a market leading software development company. 

We are looking for an enthusiastic and curious employee to support our customers' technical requirements. Our projects require learning about our customers' industry and manufacturing styles, followed by designing and implementing a suitable software configuration for their needs.

Your duties will include the installation, configuration and maintenance of our software and associated hardware (remote, virtual or cloud servers).

You will be responsible for database backups, maintenance, indexing, failover and disaster recovery for our cloud servers. There may also be the opportunity to integrate with 3rd party tools such as Active Directory.

You will be required to learn our product and address Helpdesk tickets as they come in.

There will be the opportunity to grow into a product specialist and trainer or technical support specialist.


  • Microsoft SQL Server or able to write SQL queries
  • Fast learner
  • Self-motivated and willing to work with the team
  • Excellent verbal and communication skills
  • Logical and problem-solving skills
What you will learn:
  • Experience with Azure/Amazon Web Services/other cloud based systems an asset
  • Self-motivated and willing to work with the team
  • Strong customer focus
  • Ability to articulate oneself to fully understand a problem and to clearly express the proposed solutions
  • Experience in network and/or server maintenance an asset