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Job: IT Operations Manager, Hertford, Up to £45K

Job Title: IT Operations Manager, Hertford, Up to £45K
Contract Type: Permanent
Location: Hertford
Sector:
Salary: £35000 - £45000 per annum
Start Date: ASAP
REF: AI/ITOM/I
Contact Name: Andy Imms
Job Published: about 1 month ago

Job Description

IT Operations Manager, Hertford, Up to £45K DOE

IT Manager, Infrastructure, Hardware, Software, Networks, Operations, Digital, Customer Service, Helpdesk…

We are currently working with a global digital agency that requires an IT Operations Manager to report to the CIO and oversee the helpdesk.  This is a brand new vacancy that has arisen due to the continued success of the organisation’s products.

You will manage the three helpdesk analysts in addition to working alongside account managers on technical issues that have been escalated from clients.  This is a great opportunity for somebody looking for a management role in a growing organisation that is working with a range of innovative technologies.

The successful IT Operations Manager will have a technical background and previous experience of working on a helpdesk.  Overseeing the helpdesk analysts you will allocate work as necessary, implementing best practice for the department and ensuring client SLA’s are met.  As a member of the team you will perform a number of roles and will be required to ‘muck in’ on the support desk as and when necessary.

Essential skills:
  • Experience of managing a helpdesk
  • People management experience
  • Strong customer service ethic
  • Windows and Android OS experience
  • An understanding of networking
  • Ability to multi task and work well under pressure
If you are an experienced Manager looking for a new role in a fast growing global digital business then please apply within.

IT Manager, Infrastructure, Hardware, Software, Networks, Operations, Digital, Customer Service, Helpdesk…

IT Operations Manager, Hertford, Up to £45K DOE