Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9tb25hcmnolwl0l2pwzy9qb2itymfubmvylmpwzyjdxq

Job: Infrastructure Support Analyst

Job Title: Infrastructure Support Analyst
Contract Type: Permanent
Location: Solihull
Sector:
Salary: £25000 - £30000 per annum, Benefits: 24 days holiday, pension and healthcare
Start Date: ASAP
REF: ISA-A
Job Published: 5 days ago

Job Description

Infrastructure Support Analyst

Solihull

£25,000 - £30,000 per year – added benefits include 24 days holiday, pension contribution and healthcare

Permanent

 

Infrastructure Support Analyst

An exciting opportunity has recently become available at a technology driven company who are looking to expand their business for an Infrastructure Support Analyst.

The role is ideally suited to individuals who possess a range of technical experience and offers the opportunity for an individual to build on this experience and develop pre-existing technical skills.

This opportunity represents a chance to become part of a forward thinking and dynamic organisation that offers fantastic career progression.

 

Key Responsibilities
  • As an Infrastructure Analyst, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
  • This position requires strong troubleshooting, problem-solving and technical skills using various diagnostic tools.
  •  In addition, strong inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction.
 


Key Skills/Experience
  • Energy, Drive & Initiative                                                                     
  • Commercial Awareness
  • Communication Skills                                                                            
  • Creativity
  • Customer Service skills                                                                         
  • Impact/Self Confidence
  • Interpersonal sensitivity (empathy/diplomacy)                         
  • Judgement
  • Leadership/Management skills                                                         
  • Strategic Planning/Planning skills
  • Technical skills                                                                                          
  • Decision-making skills                           
 
  • Several years of experience in troubleshooting relevant, common technologies such as:
    • Microsoft Windows Operating Systems including Active Directory, Group Policy.
    • Virtualisation (e.g. Vmware, MS Hyper-V)
    • Enterprise Storage (e.g. Netapp, Dell EqualLogic)
    • Microsoft Exchange.
    • Networking (basic configuration of firewalls, routers and switches)
    • Citrix
 


 


If this job appeals to you then contact me ASAP.


Agency - Monarch IT


Contact – Liam Colesby


Telephone – 0121 237 3357