Job: Infrastructure & IT Operations Manager £65K

Job Title: Infrastructure & IT Operations Manager £65K
Contract Type: Permanent
Location: London
Salary: £65000 per annum
Start Date: ASAP
REF: DK/manager
Contact Name: Danielle Keegan
Job Published: 3 months ago

Job Description

Infrastructure & IT Operations Manager – 3rd Line Teams £65K

Infrastructure Manager, Systems Manager, Wintel Manager, Managed Services…

As the Infrastructure Manager you will be managing the Platform Server teams within a growing and innovate managed service provider based in the heart of London. The successful management focused candidate will have 20 direct reports across Backup, Monitoring and Wintel Server teams and will sit as part of the Operations Team Leadership team.

Your teams will take ownership for O/S, application & security patching, monitoring of applications, managing Wintel server applications and private & public cloud offerings

  • Carry out capacity & availability management to ensure all platforms are stable
  • Plan and implement ITIL procedures across the teams
  • Ensure all teams are managing their ITSM queues correctly and proactively
  • Conduct performance reviews
Experience Required:
  • Proven experience of man management within technical teams – Server / 3rd Line / Systems Teams
  • Technical background in Microsoft technology stack – Windows Server, Exchange, Active Directory
  • Ability to ensure teams meet SLAs of external clients
  • Familiar implementing and defining ITIL processes
  • Strong influencing, negotiation, analytical, and written & verbal communication skills
  • Prince2 / ITIL certified
  • Previous experience within a Managed Service Provider
If you have the above experience and want to play a critical role within the Operations team of a large Managed Services company this could be a great role for you.