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Job: Infrastructure Engineer, Birmingham

Job Title: Infrastructure Engineer, Birmingham
Contract Type: Permanent
Location: Birmingham
Sector:
Salary: £30000 - £40000 per annum
Start Date: 2018-06-04
REF: AI/IEB/
Contact Name: Andy Imms
Job Published: 3 months ago

Job Description

Infrastructure Engineer, Birmingham, Up to £40K

Infrastructure, Virtualisation, Exchange, VMware, VM Ware, Server...

We are currently working with a Birmingham based IT services provider who has an opportunity for an Infrastructure Engineer to join their team.

Overall Job Purpose: Infrastructure Engineers role is to manage and maintain systems/Infrastructure & Infra Applications to ensure a proactive approach delivering the best possible customer service.

Main Duties of the Job:
•    To provide remote technical support to the customer’s user base to achieve contractual Service Level Agreements
•    Maintain customer VMware and other technical environments.
•    Incident Management, updating calls and ownership of change control.
•    Document all technical solutions within the SharePoint knowledge base.
•    Provide technical support and documentation to Romania.
•    Contribute to delivering defined SLT’s.
•    Resolve defined incidents/changes/Requests within SLA.
•    Review and update SCC’s internal knowledge base.
•    End to end ownership of all Incident/Change/Service Requests through to closure.
•    Build internal/external relationships through effective methods of communication.
•    Identify and work towards Service Improvements.
•    Assess, prioritise and manage workload ensuring contractual obligations are achieved.
•    Contributing to delivering team performance.
·          End to end ownership of all Incident/Change/Service Requests through to closure
·          Build internal/external relationships through effective methods of communication
·          Identify and work towards Service Improvements

Skills Knowledge & Experience:
·         Installing, supporting and maintaining new server hardware within a Vmware and Exchange Server infrastructure;
·         Managing email, anti-spam and virus protection;
·         Setting up user accounts, permissions and passwords;
·         Monitoring server usage;
·         Ensuring the most cost-effective and efficient use of servers;
·         Suggesting and providing IT solutions to business and management problems;
·         Ensuring that all IT equipment complies with industry standards;
·         Analyzing and resolving faults, ranging from a major system crash to a forgotten password;
·         Undertaking routine preventative measures, particularly if the network connects to the internet;
·         Providing training and technical support for users with varying levels of IT knowledge and competence;
·         Supervising other staff, such as help-desk technicians;
·         Working closely with other departments/organizations and collaborating with other IT staff;
·         Planning and implementing future IT developments and undertaking project work;
·         Managing the Virtual environments and keeping internal networks running

If you have the required experience and you would like to find out more about this position please apply within to be considered for the role.

Infrastructure, Virtualisation, Exchange, VMware, VM Ware, Server...

Infrastructure Engineer, Birmingham, Up to £40K