Job: Infrastructure Analyst

Job Title: Infrastructure Analyst
Contract Type: Permanent
Location: Birmingham
Salary: £28500 - £29500 per annum, Benefits: Excellent benefits
Start Date: ASAP
REF: Infrastructure
Contact Name: Adam Straker
Job Published: 12 months ago

Job Description

Infrastructure Analyst (24/7 shift pattern)

We are currently recruiting for a Infrastructure Analyst for a rapidly growing Managed Service Provider based in Birmingham. My client is expanding due to the acquisition of a number of new contracts.

Job Requirements:

In this role you will be required to
  • Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function.
  • Work with your colleagues on the Infrastructure Team to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests.  Receive escalations from the EUC Lead escalate effectively to achieve the highest level of customer service.
  • Communicate fully and effectively with customers throughout the incident lifecycle, ensuring that at all times the customer is fully aware of the status of their incident or service request.
  • Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.

Technical Experience:

Several years of experience in troubleshooting relevant, common technologies such as:
  • Microsoft Windows Operating Systems including Active Directory, Group Policy.
  • Microsoft Exchange
Plus any of the below:
  • Virtualisation (e.g. Vmware, MS Hyper-V)
  • Enterprise Storage (e.g. Netapp, Dell EqualLogic)
  • Networking (basic configuration of firewalls, routers and switches)
  • Citrix