Job: ICT Service Desk Manager

Job Title: ICT Service Desk Manager
Contract Type: Contract
Location: Roeselare
Salary: €400 - €450 per day
Start Date: As
REF: ServiceDeskManager
Job Published: 22 days ago

Job Description

Languages required: Dutch and English

A leading company in Roeselare looking for a ICT Service Desk Lead that will be working on fantastic projects. You will be joining a large team that need your help and knowledge on the relevant technologies to assist. This is a great opportunity and would be open to people that want flexible working hours and lifestyle.

As the ICT Service Desk Manager you will have knowledge in the following requirements:
  • Operational management for the 1st and 2nd line employees ICT.
  • Identifying and advocating the needs and needs of the service, managing the allocated resources effectively and efficiently;
  • Define and keep up-to-date the internal administrative and technical knowledge, expertise and skills
  • Actively participating in the steering and consultation meetings and maintaining good substantive and personal contacts with colleagues within the organization
  •  Act as a contact person for other organizations and stakeholders.
  • Develop and implement a strategic vision for the Service Desk
  • The elaboration of the vision in guidelines, policy frameworks and instruments
  • You watch over the use of the right methodology with the necessary pragmatics
  • Structurally monitoring and analyzing reports; - Further elaborate and keep up-to-date the ICT service - In the permanent roll of on-site interventions;
  • Quality monitoring and monitoring of the internal and external services of the Service Desk.
  • Strong collaboration with ICT project leaders for various processes and projects
  • Coordination and further integration of the ICT policy of the city in cooperation with the other branches within the ICT department
  • Taking into account the general policy of the city in the applications on ICT
  • Collaborate with private partners in the construction and maintenance of soften hardware
  • Actively participate in various consultations on ICT-related matters
If you are interested and looking for your next role please apply with an updated CV as soon as possible. We also run a generous referral scheme - the last 3 placements I've made have been from friends referring friends, if you do know or think you know someone who could be interested in this opportunity, please pass this on. It could be worth your while! If you need any more information please do not hesitate from dropping me a line.