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Job: Helpdesk Manager, Epsom, £30K

Job Title: Helpdesk Manager, Epsom, £30K
Contract Type: Permanent
Location: Epsom
Sector:
Salary: £30000 per annum
Start Date: 2017-10-04
REF: AI%2FHTLE%2F
Job Published: 19 days ago

Job Description

Helpdesk Manager, Epsom, £30K

Manager, Team Leader, Help Desk, Helpdesk, Service Desk, Service Delivery, MSP, IT Services, Server, Microsoft, Exchange…

I am currently recruiting for a Helpdesk Team Leader to join a rapidly growing IT Service Provider based in Epsom.  This role will be leading a team of roughly 10 Engineers across 1st and 2nd Line Support.  

The successful applicant will ideally have MSP experience and will be looking for an opportunity that involves mentoring and a people management approach.  While experience working within a technical environment is key to be successful, being a hands-on technical engineer is not necessary.

You will oversee training, appraisals and team motivation and assist the Engineering Manager to get the most out of the team using KPI’s and daily team meetings, ensuring the smooth running of the helpdesk.  This would suit somebody with experience in a SME as you may be required to muck-in when needed in other areas of the business. 

Required experience:
  • At least 2 years’ experience in a supervisory or team leadership role within IT Services
  • MSP experience is ideal although other backgrounds would be considered
  • Proven experience of man management and team motivation
  • Ability to motivate and encourage teams in order to get the best out of them
  • A self-starter approach, looking to make improvements to process when necessary
  • Outstanding verbal and written communication skills
  • Located within 30 minutes of Epsom or seriously willing to relocate to the area
 
If you have the required experience and you would like to find out more about this position please apply within.

Manager, Team Leader, Help Desk, Helpdesk, Service Desk, Service Delivery, MSP, IT Services, Server, Microsoft, Exchange…

Helpdesk Manager, Epsom, £30K