You will be joining a team of Service Desk Analyst's to provide 1st line support to approximately 5000 users.
You will be helping clear an existing backlog of tickets, including Active Directory and Exchange queries.
Essential Skills Required
- Excellent customer support skills with strong technical support in Windows environment including desktops, laptops, printers, desktop software, applications and tools; building and configuring desktops and Windows operating system
- Active Directory
- ITIL V3 Awareness
- Strong troubleshooting skills
- Ability to work on multiple priorities