Job: Helpdesk Analyst - Service Desk Analyst

Job Title: Helpdesk Analyst - Service Desk Analyst
Contract Type: Contract
Location: Coventry
Salary: £12 - £16 per hour
Start Date: ASAP
REF: April Support
Contact Name: Emma Mayfield
Job Published: about 2 months ago

Job Description

ServiceDesk, Help Desk, 1st Line Support, Support, Analyst

You will be joining a team of Service Desk Analyst's to provide 1st line support to approximately 5000 users.
You will be helping clear an existing backlog of tickets, including Active Directory and Exchange queries.

Essential Skills Required
  • Excellent customer support skills with strong technical support in Windows environment including desktops, laptops, printers, desktop software, applications and tools; building and configuring desktops and Windows operating system
  • Active Directory
  • Exchange
  • ITIL V3 Awareness
  • Strong troubleshooting skills
  • Ability to work on multiple priorities
 If you are interested and looking for your next role, please apply with an up to date copy of your CV.