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Job: Help Desk Analyst (1st/2nd line)

Job Title: Help Desk Analyst (1st/2nd line)
Contract Type: Permanent
Location: London
Sector:
Salary: £23000 - £25000 per annum
Start Date: ASAP
REF: KH25
Contact Name: Kerry Heath
Job Published: 7 months ago

Job Description

We are currently recruiting for a brand new position for a Helpdesk Analyst to be based in London. The Helpdesk support analyst will be technically competent with the ability to liaise with high level clients and able to work in a fast paced environment. The Support Analyst will provide 1st and 2nd line support in a service desk environment to clients resolving any issues by telephone,email and remote support.

Skills and Experience

* A minimum of 2 years 1st and 2nd line support experience
* A good knowledge of Microsoft server,Active Directory, Office 365 and Microsoft exchange
* A knowledge of Windows desktop 7/10
* Experience using ticketing systems
* Experience in a help desk environment
* Excellent customer and communication skills
* Experience in a managed service environment would be an advantage
* Must have a full clean driving license

This is an excellent opportunity for a Helpdesk Analyst to join a busy team where you will be exposed to various technologies giving you great career development with the opportunity to progress.

Salary will be up to 25k depending on experience