Job: Helpdesk Engineer 1st line 2 months Hertford

Job Title: Helpdesk Engineer 1st line 2 months Hertford
Contract Type: Contract
Location: Hertford
Salary: £80 - £90 per day
Start Date: ASAP
REF: DK/helpdesk
Contact Name: Danielle Keegan
Job Published: 3 months ago

Job Description

Helpdesk Engineer – 1st line – 2 month contract, Hertford, £80-£90 a day

Helpdesk Engineer, 1st Line Support, Windows OS, Android OS, VPNs, TCP/IP…

Great opening for a 1st Line Support Engineer / Helpdesk Engineer to join a digital entertainment company based in Hertford. This contract will be 2 month contracts to assist the technical team during a busy period where you will be providing 1st line support to customers via the phone a VPN remote connections.

Day to day you will be responsible for supporting worldwide customers, being the first point of contact, logging calls, analysing and resolving technical faults and providing support and updates to bespoke software.

You must be able to drive, start IMMEDIATELY (Tuesday / Wednesday next week) and live within 45 minutes / 1 hour of Hertford
Experience Required:
  • Previous experience (1-2 years) within a Helpdesk / 1st Line Support position
  • Proven experience supporting customers over the phone and remote connection
  • Technical experience with Android OS & Windows OS – Windows 7, 8.1 and 10
  • Basic networking skills – Wifi networks, creating VPNs and knowledge of TCP/IP
If you have the above technical experience and want to start a new contract next week with a really exciting and technically driven entertainment company.