Job: Head of Technical Solutions – London £60K

Job Title: Head of Technical Solutions – London £60K
Contract Type: Permanent
Location: London
Salary: £58000 - £60000 per annum
Start Date: ASAP
REF: DK%2Fheadoftech
Contact Name: Danielle Keegan
Job Published: about 1 year ago

Job Description

Head of Technical Solutions – London £60K

Head of Technical Solutions, Head of Solutions Delivery, Customer Service Management, ITIL….

One of the fastest growing IT Service Providers in the UK is looking for a Head of Technical Services to work from their London office base. They will be responsible for the management of the Technical Account Management and Solutions Architects as well ensuring the defined service description and contractual SLAs are being delivered.

This role will include continual development of the TAM/SA’s products they are offering clients, drive working practises and methodologies in order to delivery high standards, liaise with sales and pre sales to help them sell the TAM product and finally to ensure the services from the Technical Account Manager and Technical Service Leads are exceeding standards where possible.

Essential Experience:
  • Successful track record of man management within a highly technical environment 
  • Management of teams such as: technical specialists, 3rd line engineers, solutions architects, pre sales  
  • Working knowledge of incident, problem and change management and relevant frameworks (ITIL v3, ISO9000:2000)
  • Experience and knowledge of project management and change management principles, methodologies and tools
  • Excellent communication skills, ability to influence and build strong relationships
If you have the above experience and want to be part of the senior management team and take ownership of service management across technical account management this could be a great role for you.