Job: Head of Professional Services - London £60K

Job Title: Head of Professional Services - London £60K
Contract Type: Permanent
Location: London
Salary: £58000 - £60000 per annum
Start Date: ASAP
REF: DK%2FheadofTAM
Contact Name: Danielle Keegan
Job Published: about 1 year ago

Job Description

Head of Professional Services London £58K - £60K 

Head of Professional Services, Solutions Manager, Technical Account Management, Customer Service Management, ITIL….

One of the fastest growing IT Service Providers in the UK is looking for a Head of Professional Services to work from their London office base. They will be responsible for the management of the Technical Account Management and Technical Solutions teams as well ensuring the appropriate solutions are being delivered to the clients.

This role will include continual development of the TAM/TSL’s products they are offering clients, drive working practises and methodologies in order to delivery high standards, liaise with sales and pre sales to help them sell the TAM product and finally to ensure the services from the Technical Account Manager and Technical Service Leads are exceeding standards where possible. 

Essential Experience:
  • Proven experience within a team lead or management experience
  • Previous experience managing highly technical engineers / pre sales or solutions based teams 
  • Extensive experience of customer service management
  • Working knowledge of incident, problem and change management and relevant frameworks (ITIL v3, ISO9000:2000)
  • Experience and knowledge of project management and change management principles, methodologies and tools
  • Excellent communication skills, ability to influence and build strong relationships
If you have the above experience and want to be part of the senior management team and take ownership of service management across technical account management this could be a great role for you.